Title:  Systems Administrator I

Primary Purpose of Job:

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Technologies will include but not limited to VMware, Microsoft OS, SharePoint, Active Directory, IIS, Cohesity, Systems Center and other third party systems.

Major Functions:

Systems Administration

1. Develop and maintain installation and configuration procedures.
2. Contribute to and maintain standards.
3. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
4. Perform periodic performance reporting to support capacity planning.
5. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
6. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
   • 55%

Problem Management

1. Provide second level support, analysis, documented resolutions for server and systems issues.
   • • 35%

Participate in Projects

1. With minimal supervision, work with project teams (all levels of QT management and developers), determine needs and make technical recommendations to insure correct server and storage options are designed and installed.
   • • 5%

Backup/Recovery    

1. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
2. Repair and recover from hardware or software failures. Coordinate and communicate with impacted customers.
   • • • 5%

Position in Organization

Reports to:Systems Infrastructure Manager     

Indirectly supervises: Client Technology Support Specialist, Store Technology Support Specialist, Vendors, Operators, and Application Developers during implementation of systems.

Relationships

:

Inside the Company: All Information Technology personnel and high percentage of other department personnel.

Outside the Company: Staff from third party companies both locally and nationally. Various hardware and software vendors and suppliers.

Position Specifications

Required education: High school graduate or equivalent.

Desired education: 4 year College degree in a technology related field.

Required experience: 1-3 years of experience with systems design/administration. Through understanding of network and server concepts including security, active directory, virtualization, and server operating systems. Experience troubleshooting computer hardware/software related problems.

Desired experience: VMware, Storage Area Network (SAN), Citrix, IBM AS/400 Microsoft SQL Server, Cohesity, and UNIX.

Required skills: Thorough knowledge of Microsoft Operating Systems.  Skills include day-to-day server & systems administration and the management of Active Directory to ensure performance and high-availability of systems and services. Diagnostic/troubleshooting and problem solving skills. Knowledge of MS Office Suite, PC and server hardware.  Must have strong oral communication skills.  Must be able to take the initiative and to work with minimal supervision.  

Desired skills: Ability to translate business needs into technical solutions.  Ability to work with junior personnel during projects and in day-to-day operations.  Must be able to take the initiative and to work without direct supervision.

Additional Criteria

Position will require shift work while working in the Systems Infrastructure Operations team. This position requires on call 24 hours per day, seven days per week.  Must have knowledge of many areas and be able to switch between them rapidly.  Must be able to work under pressure and provide guidance to Information Technology users during crisis modes. This position requires the employee to be available by phone and/or email and/or have accessibility to calendar, contacts and data while out of the office.

Starting Salary Range: $77,600-$97,000