Job Title:  Payment Systems Supervisor

Primary Purpose of Job:

Provides management and oversight of the Payment Systems staff. Maximize productivity and performance of staff and provide opportunities for growth. Responsible for ensuring the right skill sets and manpower are present to support the needs of the organization regarding payment acceptance. Ensure stores and operational groups receive excellent customer service and support and that the department is staffed appropriately to meet corporate strategic objectives.

Major Functions:

Effectively lead and manage direct-report employees

• Develop employees and help each grow to full potential in his/her respective job.
• Ensure employees receive the training necessary to be successful in their position.
• Praise, reprimand, and counsel employees appropriately.
• Ensure the right people are in the right jobs.
• Establish rapport with all direct-report employees and be available for counseling (career, problems, questions, etc.).
• Maintain employee records according to company policy.
• Update and adhere to all QuikTrip policies and procedures concerning management practices and/or mandated regulations and laws.
• Ensure direct-report employees adhere to all QuikTrip policies and procedures, operating practices and /or mandated regulations and laws.
• Ensure that all management treatment of direct-report employees is fair and consistent.
• Promote personnel efficiency, production, and scheduling cost effectively.
• Conduct trend and error analysis for work group deliverables and report on opportunities to create efficiencies, modernize and reduce risk of human error.
• Develop and execute a tactical plan to support the QuikTrip Strategic Plan and ensure your employees understand it.

Assist the Payment Systems Manager in strategic planning for payment systems and serve as back up to Manager as needed

• Stay abreast of emerging technologies and introduce new concepts as appropriate.
• Work with vendors, business partners, industry peers and associations to learn about future capabilities and assist in the evaluation and analysis of possible new capabilities.
• Assist in the development of a budget in support of strategic and/or departmental plans.
• Collaborate with card issuers (banks), card brands, associations, etc. on interchange pricing and payment rules and regulations to assist in maintaining compliance. Monitor progress and help ensure resources are allocated for implementation in support of compliance.
• Conduct departmental integrity checks and provide recommendations on how to build departmental efficiencies.
• Support the Payment Systems Manager in new business analysis as needed.

Oversee credit card, prepaid card, check, and pump start card fraud losses

• Assist in the development of payment systems and programs to reduce fraud losses to QuikTrip.
• Maintain detailed knowledge of PCI rules and regulations.
• Collaborate with card issuers, associations, and forums on the prevention of fraud, interchange pricing, rules and regulations to assist in affecting positive change.
• Provide meaningful and timely reporting and analysis to management.
• Employ analytical thinking to find ways to improve processes.

Recommend solutions to complex and financially significant issues. Manage controls for all aspects of Payment processes

• Own responsibility for all tactics related to monthly/quarterly/annual closing processes in support of financial reporting.
• Maintain audit methods for prepaid card GL accounts including business to business sales, activity from stores, and dormancy on unused prepaid cards.
• Ensure all designated general ledger accounts are reconciled on a timely basis and provide required schedules, work papers and assistance to ensure timely and efficient completion of the periodic internal/external audits.
• Recommend solutions to complex and financially significant issues related to federal and state escheatment functions. Manage controls for all aspects of Alternative Payment System processes. Review and enforce company capital expenditure policy and procedures.
• Oversee the operations related to Business to Business prepaid card orders which includes requests from division offices, corporate employees, and external companies.
• Responsible for ordering new card stock for stores and corporate. Provides reporting for inventory at distribution center and corporate. Works with distribution center staff, marketing department and IT to ensure card orders are up to date and configured correctly. Includes testing of new card formats and programs. Works with 3rd party vendors to ensure card stock orders and activations are handled correctly and resolve issues.

Partners with business community and IT teams to support data requirements

• Acts as secondary resource to the Payment Systems Solution Manager to understand data requirements for meeting business needs for reporting.
• Partner with IT and Payment Systems Solution Manager to understand
• opportunities where data solutions can support business objectives, improve efficiency, or support data driven decision making.

Assists Payment Systems Manager with special projects or program requests and issues, including assisting the payments team in troubleshooting issues, entering trouble calls about Payment systems, coordinating with IT and following through to completion

Manage and participate in activities supporting ongoing Business Continuity efforts, including planning, interviews, Business Impact Analysis (BIA) initiatives, plan reviews, updates, and exercises.  Adhere to defined schedules and task due dates.  Evaluate changes and projects, including those integrated with IT and Disaster Recovery, that may impact the strategic and tactical execution of QuikTrip's Business Continuity Program.  NOTE: More detail on roles and responsibilities are provided in the (BC Policy / BC Standards / or the Business Continuity Guiding Principles) document.

• Accountable for overall recoverability of the Department/Technology.
• Approve BC or DR Plans and exercises.
• Serve as a primary point of contact for building BC Plans or DR Plans within a given department or technology.
• Lead efforts for determining recovery requirements and developing recovery procedures for assigned Departments/Technologies.
• Ensure BC Plans or DR Plans are distributed to appropriate individuals within the team.
• Ensure that recovery team members are trained in their respective roles and responsibilities.
• Complete and review BIAs for Departments and/or applications before submission to BCPO or Audit for review and approval.

Position in Organization:

Reports to: Payment Systems Manager

Directly supervises: Payment Systems Compliance Analyst, Payment Systems Compliance Specialist, Payment Systems Specialist, and Senior Payment Systems Specialist

Indirectly supervises: Payment Systems Analyst

Relationship:

Inside the Company: Interfaces with IT Personnel, Corporate Customer Service Group, Store Accounting, Treasury, and Operations personnel

Outside the Company: Credit and debit card network relationship managers, petroleum industry personnel, and on occasion QT customers.

Position Specification: The required specifications (education, experience, and skills) are those that the employee must have to hold the position.  Applicants applying for this position must possess the required specifications in order to be considered for the job.  The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.

Required education: Bachelor’s degree from a 4-year college or university; a focus on finance, business, or related field OR equivalent QuikTrip experience.

Desired education: Bachelor’s degree in Finance/accounting/IT or business-relate field.

Required education: 5 years of experience in payments, similar industry or related financial operations.

Desired education: 3 years Petroleum industry credit and debit card processing experience. Supervisory or experience in a Lead role is desired.

Required education: Knowledge of PCI/PII/HIPAA rules and regulations. Strong financial and analytical skills with some experience in financial modeling. Excellent verbal skills/written communication skills strong organizational skills and multi-tasking skills required; advanced knowledge/experience with PC skills required (Word, Excel, Access, Cognos); ability to meet deadlines required; ability to identify issues and resolutions with minimal direction; ability to work independently.

Desired education: Database software reporting (Cognos and PowerBI). Previous credit card operations/customer service experience preferred.

Additional Criteria:

Must have the ability to maintain pleasant working relations with all levels of personnel.

Starting Salary: $88,000-$110,000