Job Title:  Corporate Protective Services Specialist

Primary Purpose of Job: This position will protect employees, customers, authorized visitors, vendors and QuikTrip and private property from harm. It will deter illegal activity, theft and vandalism within and upon QuikTrip’s leased or owned property, per QuikTrip Corporate Security policies and procedures while preserving the QuikTrip brand and reputation as the convenience retail destination of choice.

Major functions

Serve as Corporate Campus Complex focal point for Visitor Access Management during office hours.

1. 1. Enforces Corporate Campus Visitor Management standards and policies.
   2. Essential tasks include visitor greeting, determination of visitor type classification, visitor enrollment, issuance of appropriate access media, managing visitor database, retrieval of visitor access media, dissemination of end-of-day reports, and visitor escort as required.
   3. Also ensures QuikTrip employees fulfill escort responsibilities, per Corporate policies.

Serves as Corporate focal point for Employee Access Management. 

1. 4. Enforces Corporate Access Control policies. 
   5. Essential tasks include employee greeting, determine appropriate employee access privileges based upon access levels approved by respective Department Heads, issue Employee Identification / Access Cards, manage access control databases, process appropriate forms for Employees requiring replacement cards, and draft and disseminate monthly reports.

Serve as focal point for Enterprise Access Control Databases. 

1. 6. Essential tasks include entering, updating, or deleting access control records and printing or destroying Employee Identification / Access Credentials. 
   7. Troubleshoot, review, edit, or purge, as appropriate, data records contained within the Enterprise Access Control databases. 

Conducts security checks of QuikTrip Properties. 

1. 8. Essential tasks include identifying, reporting, and mitigating (within capabilities under the circumstances) observed life, fire, and safety hazards. 
   9. Conducts appropriate notification to Corporate Security Operations Center to coordinate Emergency Responder or specialized services response if life, fire, or safety hazard requires immediate attention.  Ensures internal offices, sensitive areas, and external access/egress points are secured per Corporate Security standards. 
   10. For observed unsecured locations, determines whether site can or should be secured or suspicious circumstances necessitate notification to appropriate Corporate Emergency Contact. 
   11. Ensures vehicles and personnel observed within Corporate Campus Complex are appropriately registered or have legitimate business need for access. 
   12. Initiates appropriate protocols, per Corporate Campus Complex standards, policies, and follows procedures for unauthorized personnel or vehicles. 
   13. Logs results, actions taken, and unresolved mitigation measures for all hazards and security checks conducted and disseminates to appropriate Corporate leadership.

Serves as focal point for Security Incident Response for incidents that occur within and upon QuikTrip Properties. 

1. 14. Enforces Corporate Campus Incident Response policies, secures scene and potential evidence, renders first aid, and directs traffic, if required. 
   15. Responds to building alarms and calls for assistance. 
   16. Provides security during the transportation of large sums of cash and/or other valuables. 
   17. Determines whether particular incidents require Corporate Security Operations Center notification to coordinate Emergency Responder or other appropriate specialized services response. 
   18. For those Security Incidents meriting an “escalation of force,” Security Officers may affect a “citizen’s arrest” pursuant to state law and in compliance with Corporate Firearm Safety and Use of Force Policies. 

Assist in training new hire security/protective services employees throughout the enterprise in security procedures, functions, and standards.

Serves as Corporate Office focal point for Lost and Found property.  Essential tasks include appropriately securing lost/found property, maintaining Lost and Found database, attempting to locate, then transfer custody of property to lawful owner, and disposing of unclaimed property per Corporate policies.

Serves as focal point for Corporate Campus Vehicle Registration. 

1. 19. Manage Vehicle Registration database/ assist employees, consultants, and / or visitors with vehicle registration process. 
   20. Essential task includes issuing placards based upon employment status and verifying that vehicles are updated with the proper license plate with their respected vehicles.

When directed by the Corporate Security Officer, assists Corporate Security Specialists in conducting research, documentation, and preparation of evidentiary case files for Security Incidents reported to the Security Department. 

1. 21. Essential tasks include reviewing Incident Management reports, accessing and reviewing the QuikTrip Enterprise Security System (ESS) sub-components, and documenting facts relevant to reported Security Incidents. 

1. 5. Maintains an auditable, digital archive record of every Security Incident case file created and logs data into the Security Department’s case management system. 

1. 23. Prepares law enforcement reports on behalf of QuikTrip Corporation for those Security Incidents meriting law enforcement investigation. 

Performs other Security Department-related tasks and functions as directed by Management. 

1. 10. Performs all duties under potentially stressful conditions and with the understanding and acknowledgement that health and safety hazards, including bodily harm or loss of life, are potential consequences. 

1. 25. Maintains 24/7 recall readiness to respond to QuikTrip related incidents on a rotational schedule. 
   26. Additional duties may require travel to and from any of the states QuikTrip Corporation conducts business to perform Protective Services-related missions. 
   27. These duties will include the requirement to have and maintain a current and valid driver license. 
   28. Must satisfactorily complete annual Physical Aptitude Test, Weapon Qualification, TASER re-certification, Emergency First Aid (CPR-AED) re-certification, Blood Borne Pathogens, NARCAN, Defensive Tactics, Active Shooter, Legal Update, and Mental Health Update per Corporate Policy as well as submit to annual 10-panel drug screen, background check, and motor vehicle record check.

Position in Organization

Reports to: Protective Services Training and Development Manager

Relationships

Inside the Company: All levels of all employees.                       

Outside the Company:  Visitors, vendors and other guests to the Corporate Campus Complex and Emergency First Responders.

Position Specifications

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.

Required education: 

High school diploma; Department of Public Safety (or other state equivalent) certification for Armed Security Officer; Emergency First Aid Level C (CPR/AED) certification; TASER certified; OC Spray certified; Hand irons and Baton certified.

Desired education: Bachelor’s degree (criminal justice preferred); Department of Public Safety (or other state equivalent) Peace Officer or Reserve Peace Officer certification; Standard First Aid Level C (CPR C/AED) certification.

Required experience: Three or more years as a commissioned peace officer; or five or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military service.

Desired experience: Five or more years as a commissioned peace officer; or seven or more years reserve peace officer, armed security officer, armed investigations or validated honorable military service.

Required skills: Patience to deal with challenging interpersonal communication / conflict resolution situations; self-motivated, good communication skills (written and verbal), detail oriented, ability to work independently and within a group, ability to maintain confidentiality of sensitive information, good computer knowledge of Microsoft Office applications

Desired skills: Leadership, complex problem solving, proven sound decision making. Designation as an ASIS Certified Protection Professional (CPP), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) or equivalent; Association of Certified Financial Crime Specialist (CFCS) Certification or equivalent. Advanced knowledge of Microsoft Office applications.

Additional criteria

• Must be 21 years of age at time of application.
• Must submit to a pre-employment criminal history background check dating back to age of 18, or seven years, whichever period is shorter.
• Must submit to a pre-employment and annual 10-panel drug screen, in addition to annual and/or random drug screens as determined by management.
• Must submit to a pre-employment financial background check.
• Must submit to Department of Motor Vehicles screen and possess and maintain a current, valid driver license.

Starting Salary: $32.55 per hour

Benefits:  Employee Benefits – QuikTrip