Job Description
Job Title:
General Craftsman Charlotte, NC
Posting Start Date:
10/1/26
Job Category:
Maintenance
Job Location (Short):
Charlotte, NC, 28273
Job Description:
Primary Purpose of the job
Maintain all commercial kitchen, beverage and fuel dispensing equipment and facilities in good working order. Maintain a professional working relationship with the store team members and the customers. Work efficiently using good routing and time management skills to quickly prioritize repairs. Troubleshoot, diagnose, and repair equipment according to established safety procedures. Maintain the proper mechanical ability needed to safely address work orders based on technician trade assignment.
Required Education
High school graduate or equivalent.
Desired Education
Successful completion of all Facility Support Skill Schools. Additional courses in mechanical repair, electrical repair. Gilbarco/Veeder Root certification.
Required Experience
2 years of general maintenance, commercial kitchen, beverage, and fuel systems. Mechanical aptitude including a basic knowledge of electronic equipment, electrical schematics, carpentry/tile repair, plumbing and painting.
Desired Experience
3+ years of general maintenance, commercial kitchen, beverage, and fuel systems. Working knowledge of all types of equipment that are used in the operation of a QuikTrip store.
Position in Organization
Reports to: Facility Support Supervisor, Facility Support Market Manager or Facility Support Manager
Directly Supervises: N/A
Indirectly Supervises: N/A
Directly Supervises: N/A
Indirectly Supervises: N/A
Relationship
Inside the company: Store Development, Facility Support, Operations and Information Services
Outside the company: Outside contractors, material/parts suppliers
Outside the company: Outside contractors, material/parts suppliers
Physical Requirements
*See full Job Description in SharePoint for details
Age
N/A
Job Responsibilities
1. Maintain all commercial kitchen, commercial refrigeration, beverage and fuel dispensing equipment and facilities in good working order.
a. Troubleshoot, diagnose issues, and make repairs to all equipment. Maintain the ability and certification to open and repair commercial refrigeration systems. Follow all applicable safety policies and procedures.
b. Work efficiently using good routing and time management skills to quickly prioritize repairs. Ensure all work orders are resolved within the predetermined time frame.
c. Provide good customer service by communicating effectively with customers, store employees, co-workers, and others as necessary.
* 60%
2. Work efficiently to address all work orders in each location.
a. Meet established company standards on technician work efficiency ratings as outlined in Facility Support departmental guidelines.
b. Ensure all work orders are updated regularly with appropriate, informative details.
c. Ensure all parts and labor used to repair equipment is properly entered for each work order.
d. Complete all scheduled and assigned Planned Maintenance or assigned Special Project work orders within predetermined time frames.
* 30%
3. Ensure all applicable administrative tasks are completed timely and accurately.
a. Use mobile device according to established procedures to record all direct and indirect labor posts.
b. Perform all inventory control procedures for transferring, issuing, requesting, and returning parts and/or materials to or from the Equipment Warehouse or other warehouses and/or facilities.
c. Complete all warranty/core returns regularly, completely, and resolve any issues timely.
d. Maintain a valid driver's license and properly maintain assigned company vehicle.
e. Maintain assigned tools according to established applicable company procedures.
f. Use assigned company purchase cards according to all applicable company procedures and policies. Enter all receipts timely and correctly.
* 5%
4. Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency.
a. Utilize the mobile device to request training on equipment as needed.
b. Attend and participate in all skill schools, new equipment, and other training as assigned or requested.
c. Maintain all required manufacturer certifications.
d. Respond to requests from resource groups for resolutions to problem equipment.
e. Work with other technicians to improve technical proficiency of the department.
* 5%
a. Troubleshoot, diagnose issues, and make repairs to all equipment. Maintain the ability and certification to open and repair commercial refrigeration systems. Follow all applicable safety policies and procedures.
b. Work efficiently using good routing and time management skills to quickly prioritize repairs. Ensure all work orders are resolved within the predetermined time frame.
c. Provide good customer service by communicating effectively with customers, store employees, co-workers, and others as necessary.
* 60%
2. Work efficiently to address all work orders in each location.
a. Meet established company standards on technician work efficiency ratings as outlined in Facility Support departmental guidelines.
b. Ensure all work orders are updated regularly with appropriate, informative details.
c. Ensure all parts and labor used to repair equipment is properly entered for each work order.
d. Complete all scheduled and assigned Planned Maintenance or assigned Special Project work orders within predetermined time frames.
* 30%
3. Ensure all applicable administrative tasks are completed timely and accurately.
a. Use mobile device according to established procedures to record all direct and indirect labor posts.
b. Perform all inventory control procedures for transferring, issuing, requesting, and returning parts and/or materials to or from the Equipment Warehouse or other warehouses and/or facilities.
c. Complete all warranty/core returns regularly, completely, and resolve any issues timely.
d. Maintain a valid driver's license and properly maintain assigned company vehicle.
e. Maintain assigned tools according to established applicable company procedures.
f. Use assigned company purchase cards according to all applicable company procedures and policies. Enter all receipts timely and correctly.
* 5%
4. Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency.
a. Utilize the mobile device to request training on equipment as needed.
b. Attend and participate in all skill schools, new equipment, and other training as assigned or requested.
c. Maintain all required manufacturer certifications.
d. Respond to requests from resource groups for resolutions to problem equipment.
e. Work with other technicians to improve technical proficiency of the department.
* 5%
Competencies
- Multi-System Equipment Maintenance
- Technical Troubleshooting
- Equipment Diagnosis & Repair
- Trade-Specific Mechanical Proficiency
- Safety Procedure Adherence
- Work Order Execution
- Fuel & Beverage System Support
- Commercial Kitchen Systems Knowledge
- Time & Route Optimization
- Customer & Store Team Communication
- Performance Review - Objective
- Performance Review - Subjective
- Does technician communicate consistently within the POD?
- Does technician leave detailed work order updates that lead you to the next step?
- Is technician receptive to feedback?
- Does employee contribute to the team's success?
- Does the technician leave work orders behind without a clear path to resolve?
- Does technician communicate when they arrive to the store and when they're leaving the store?
- Does technician interact with the store's team members in a respectful and courteous manner?
- Does technician communicate the plan to resolve work orders they were unable to repair during the visit?
- Does Tech assist and/or communicate clearly to customers while performing tasks?
- Customer Service
- Teamwork
- Culture
- Problem Solving/Critical Thinking
- Accurately and timely updates workorders
- Repairs equipment timely and efficiently
- Accurately sells parts to Workorders.
- Accurately scans on assets prior to making repairs.
- Follows Office/Departmental Attendance Policy/Standards
- Follows QT programs, policies, procedures, and standards
- Follows departmental safety procedures.
- Arrives on time per policy for scheduled shifts.
- Maintains and operates Company provided vehicles.
- Accurately and timely codes receipts for provided company credit card.
- Follows QuikTrip appearance/grooming policy.
Estimated Time Spent on Computer
10% of the work day
Extent of Direct or Indirect Impact on Sales, etc.
Directly influence sales and profits by performing corrective work on pieces of equipment that are broken. Indirectly influence expenses by performing the best possible work at the lowest possible cost.
Confidential Info Accessible to this Person
Store gasoline and merchandise sales volumes and access to QT security cabinet.
Additional Criteria for Scope & Impact of Position
This position requires the employee to be available by phone and/or email and/or have accessibility to calendar, contacts and data while out of the office.
Req Id:
53244